Lifestyle Centred Services values the feedback of our clients, their families, advocates and other persons involved with their care. If you have any complaints, feedback, suggestions, or compliments, please reach out to us by using the form below. Your details are optional and you can remain anonymous if you wish, but if you would like us to respond to you, please ensure you have filled out these details. We will always handle your information in line with our Privacy Policy. For more information about our Feedback and Complaints Policy, please visit here. Thank you.
Our Service Quality Survey is now open to all staff, family, friends, and external providers who are linked to LCS clients. Your feedback matters to us, and helps grow and improve our service.
If you feel like a complaint hasn’t been addressed sufficiently, you may choose to seek advice through one of the following agencies:
National Disability Insurance Agency (NDIS Participants)
Email: feedback@ndis.gov.au
Phone: 1800 800 110
Victorian Disability Services Commissioner
Email: complaints@odsc.vic.gov.au
Phone: 1800 677 342 (TTY 1300 726 563)
Office of the Public Advocate
Web: www.publicadvocate.vic.gov.au/opa-feedback-and-complaints
Phone: 1300 309 337, (03) 9603 9500 or TTY: (03) 9603 9259
Independent Broad-based Anti-corruption Commission
Web: www.ibac.vic.gov.au
Phone: 1300 735 135
Victorian Ombudsman
Phone: (03) 9613 6222 or (rural callers) 1800 806 314
Victorian Disability Worker Commission
Online Form: https://portal.vdwc.vic.gov.au/public/home
Phone: 1800 497 132
Commission for Children and Young People Victoria
Email: childsafe@ccyp.vic.gov.au
Phone: 1300 78 29 78
Disability Advocacy Resource Unit
Web: www.daru.org.au
Phone: (03) 9639 5807
Australian Human Rights Commission
Web: humanrights.gov.au
Phone: 1300 656 419
Office of the Commissioner for Privacy and Data Protection
Web: www.cpdp.vic.gov.au
Phone: 1300 666 444
NDIS participants purchasing products and services have rights and protections under the Australian Consumer Law (ACL), including provisions on customer guarantees and unfair contract terms. Consumer Affairs Victoria provides information and advice and in some cases, dispute resolution services for customer disputes under the ACL. In addition to ACL, you can also contact the Australian Securities and Investments Commission (ASIC) if you have concerns regarding consumer protection in relation to your finances.
